Whether on the road or in the office you and your team can now quickly access up-to date information on your customers; their orders, billing and payment statuses... read more ..
Deliveries are super easy - quickly print off packing slips and shipping labels automatically created in the TradeGecko platform.
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Customer activity feed gives you a timeline history of your customer's account. At a glance see your customers order status, invoice and billing history... read more ..
Customer management, often known as customer relationship management (CRM), is the maintenance of a business’ interactions with their customers or clients. Recognizing the important role of customers in the survival and success of any business, customer management oversees that the relationship between a business and their customer base is preserved and nurtured to encourage future sales.
Increasingly carried out with customer management software, customer management builds a profile of the customers who have had dealings with the business in the past. Largely based on previous sales activity, customer management attempts to build a picture of the customer and understand their needs in order to preempt their requirements in future sales and impress them in future dealings.
Who is the most important stakeholder in your business? You know the answer to this, it’s an age-old mantra... the customer of course. And it’s absolutely true. Your customers are the lifeblood of your business and the whole reason you do what you do. Inventory management, order management and all your other administrative tasks wouldn’t even be taking place if you didn’t have the customers to sell to.
Getting customers isn’t enough. You can’t spend all your time raising awareness and surviving solely on new customers. Building loyalty is key. You need to create an experience - with both your product and customer interaction - that keeps them coming back. And ideally, you want the experience to be so good that those customers are out there in the market advocating your name! That’s the cheapest and most powerful form of advertising!
Nothing builds this loyalty and encourages repeat purchasing like effective customer management. The information you gather and use through customer management demonstrates a diligence on your behalf to understand your customer and provide them with an experience that makes them go “WOW”. Customer management software gathers details about your customer that will allow you to go above and beyond, to provide an experience that sticks in their mind and on the edge of their lips.
Customer management software helps your business grow by building a picture of your customers so you can encourage repeat purchasing and get bigger sales.
When it comes to painting a picture of your customers, TradeGecko is the ultimate canvas. It allows you to record a customer's purchase history and details about their preferences, so you can understand their future behaviours better. Billing details, postal addresses, average purchase types and sizes, can be recorded in a way that assists your order management, product management and delivery management.
Knowledge is power. Understanding the way your customers tick is the way to serving them better and building a loyal fanbase. Try TradeGecko now to see how we can help you gain the knowledge to grow your business.
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